Returns and refunds

We accept returns within 7 days of delivery for most products, if they meet the conditions below.

• Items must be unused and in their original packaging.
• Refunds are processed after we receive and inspect the return.
• Original delivery charges are not refunded unless the return is due to our error.

• Unopened products in their original packaging
• Products with manufacturing defects or damage before delivery
• Items sent by mistake that don't match your order

• Used or opened products, including hygiene products
• Custom printed or personalised products made to your requirements
• Bulk orders, unless agreed in writing

1. Call or email us within 7 days of receiving your order.
2. We confirm whether the item can be returned and how to send it.
3. Pack the items securely, in the original packaging if possible.
4. Once we receive and check the return, we process your refund.

Refunds for cash on delivery orders are made by bank transfer, so we will ask for your bank details. A partial refund may apply if an item comes back used, incomplete or with damaged packaging.